Purchase Info
Print spec:
Light fast inks on 100% acid free cotton mould 330gsm Somerset paper.
Delivery:
Standard charge all sizes: flat packed. £15.00
Normally, orders placed on a business working day before 12:00 (UK time) will be processed on that day. Orders placed after 12:00 (UK time) will be processed the following business working day. Any orders processed outside of normal business opening hours will be processed on the next business working day.
PLEASE NOTE: ALL DELIVERIES WILL TAKE PLACE DURING NORMAL BUSINESS WORKING DAYS, MONDAY TO FRIDAY 9AM to 6PM.
UK mainland deliveries. If the Print you order is in the Studio stock, you can expect delivery within five working days. This is providing that your preferred payment method has cleared the necessary funds at time of order. Where the Print has to be ordered from the publisher, please allow 10 working days. You will be notified by email of the expected delivery date.
Returns
Rosy James is committed to offering you, the customer, the best possible service. However, if something does go wrong, we aim to rectify any problems as soon as we physically can.
Cancelling An Order
Should you wish to cancel your order with us, you can do so by sending an email to prints@rosyjames.co.uk
You must quote your order reference number on ALL correspondence, you also need to include your name, home address, delivery address of the goods if different to home address, contact details and a description of the items to be cancelled or state whole order. It would also be helpful to us, if you could indicate why you are cancelling. As long as your order has not been shipped, there will be no cost to you. If you order has already been despatched, you can still return it, but under the guidelines given in "EU Distance Selling Law".
Shipping Damage
If you find that the goods appear to have been damaged during shipping, you must notify us in writing within 5 days of delivery.
No shipping damage claims will be accepted after 5 days of the goods being delivered. This can be via email, letter posted to our address or by fax. You must quote your order reference number on ALL correspondence, you also need to include your name, home address, delivery address of the goods if different to home address, contact details and a description of the damage to which items ordered.
Once we have received this written confirmation, we will arrange a mutually convenient date to collect the goods. Once the goods have been delivered to us, we will complete an inspection. After confirmation of your claim, we will either refund your payment, or arrange for a replacement item to be shipped to you. Subject to sufficient shipping insurance cover.
It is most unlikely that the goods will be damaged in transit, although it is possible.
Delivery Insurance
Where it has been proven that the courier company is responsible for the loss or damage to your goods, they will only be responsible up to the level of insurance you have specified at the time of order. Rosy James will not be liable for any difference between your chosen insured value and the value of the goods ordered.
By default, when the order total exceeds the standard included insurance for the chosen shipping method, additional insurance is applied to the order.
EU Distance Selling Laws
Under the "EU Distance Selling" laws, you the consumer have a "right to cancel" the order, within 7 working days. Should you wish to do this, you will be responsible for the item/s to be returned to us in their original UNOPENED packaging. Once the items have been returned to us they will be inspected for any damage. Providing that there is no damage, you will be credited the amount paid including initial delivery costs, in the same way that we received the funds from you. This process will happen within 24hrs of us receiving your returned goods.
If you have used the goods in anyway, you have deemed to accept the goods, and the goods cannot be returned under "right to cancel" guidelines above.
If the packaging has been opened, and you wish to return the goods, under the "Right to Cancel", then the goods can still be returned, as outlined above, but will be subject to a 20% restocking fee. Once goods have been opened it is illegal to sell them to another consumer again, unless they have been re-boxed, in new packaging.
IMPORTANT NOTE:
ANY CLAIMS, WHICH PROVE TO BE FRAUDULENT, WILL BE REPORTED TO THE RELEVANT AUTHORITIES, IN THE RELEVANT COUNTRY, IMMEDIATELY. WE WILL ASSIST THE INVESTIGATING PARTIES IN EVERY FORM POSSIBLE.